This article was published by Sales Hacker and curated by Closer Spot. Be sure to check out other Closer Spot news and advice to help you win more business.
There’s no denying how influential account based sales and marketing have become over the past few years.
Today, more than 70% of companies are doing some form of ABM or account-based selling.
And according to Gartner, ABM is already the gold standard for B2B organizations earning more than 5 million in revenue.
But there’s a catch:
The people in your target accounts no longer research and buy the way they used to.
Making the Business Case to Eliminate Lead Gen FormsI know, I know. This immediately puts a wrench in your gut. But hear me out.
With the rise of the on-demand economy and real-time messaging, today’s buyers have come to expect a new type of experience.
Today’s buyers want a fast, simple experience that’s tailored to their needs (not the needs of the company). Unfortunately, that’s not the type of experience most visitors get when they land on our websites. Instead, they’re forced to fill out lead capture forms and wait for follow-ups.An alternative solution:
Artificial intelligence (AI) and chat bots have made it possible for account-based sales teams to deliver the one-to-one, on-demand buying experience that our target accounts deserve.
The Rise of AI for Sales, by the NumbersHere’s a look at how AI is currently influencing sales teams:
40% of sales activities can now be automated using AI. (McKinsey/HBR)
By 2020, 30% of companies will be using AI to supplement one or more of their primary sales processes. (Gartner)
High-performing sales teams are 3.4x more likely to be using AI than low-performing teams. (Salesforce)
And while lots of sales teams are already familiar with using AI behind the scenes (e.g. for things like scoring leads and sales forecasting), more and more teams are starting to discover the power of using AI on the front lines of their businesses.
A Conversational Approach to Account-Based SellingAccording to LinkedIn, 81% of tech buyers don’t fill out forms when they encounter gated content — they end up going elsewhere to find that information.
And here’s the thing: The people who are turning away from lead capture forms and looking for that real-time, conversational experience … a lot of them are decision-makers. They’re exactly the people you’re trying to reach with your account-based selling efforts.
At Drift, we recently put together a report with our friends at Clearbit that looked at the sales conversations happening across thousands of B2B websites. We found that 41% of the leads starting conversations were executives.
And when we took that same data and broke it down by role, we found that CEOs accounted for 7.4% of all real-time sales conversations, while founders accounted for another 6.5%.
The takeaway: Decision-makers prefer a conversational buying experience.
And thanks to the rise of AI, we can finally provide that type of experience at scale.
Why We Use Bots in 90% of Our Website InteractionsThese days, intelligent chat bots can answer product questions, help prospects schedule meetings with their account owners, and even ask qualifying questions (e.g. “How were you thinking about using our product?”).
The point isn’t to replace human-to-human interaction, it’s to bring a human into the conversation at the exact right moment — that way no one’s time gets wasted.
Of course, in some cases, a chat bot can end up resolving an issue — or scheduling a sales demo — before the conversation ever gets to a human.
I know this because at Drift, chat bots now participate in approximately 90% of all our website conversations, and our chat bot-only conversations are approaching 50%.
Let’s face it: while humans are better at having conversations, chat bots are better at managing conversations, and making sure the right prospects get routed to the right sales reps.
This becomes especially relevant when you consider that a target account typically consists of 6.8 stakeholders — all of whom might want to drop by your site and start a conversation.
With an intelligent chat bot, you can easily keep track of all those conversations and make sure they all get attributed to the same account.
3 Takeaways for Evolving Your Account-Based Sales Strategy with AI
- Consider replacing lead capture forms with intelligent chat bots.
- Set up personalized welcome messages for target accounts.
- Include links that trigger chat bot conversations in your outbound emails.